Terms and Conditions
By registering, you accepted the TERMS AND CONDITIONS below:
CANCELLATION / WITHDRAWAL POLICY
Entries cannot be transferred to subsequent years in any cases. The only exception is if you are pregnant – please see below.
No cancellations are accepted without confirmation by email from the organization team.
‘Total payment’ refers to the amount paid for one individual runner, including the race entry fee and the package (if booked).
Full refund: You can get refund of the total payment minus VND 1,150,000 (~USD 50) administration fee if you advise us and confirm by email 3 months (90 days) or earlier prior to the race date.
50% refund: You can get 50% refund of the total payment if you advise us and confirm by email within 3 months to 1 month (90 to 30 days) prior to the race date. For total payment less than VND 2,300,000 (~USD 100), you can get a full refund of the total payment minus VND 1,150,000 (~USD 50) administration fee.
No refund: No monetary refund if you advise us less than 1 month (30 days) prior to the race date or do not show up at the race.
Please email us at firstname.lastname@example.org.
In the case that the event course is – in the opinion of the event organizers – unsafe (for example due to weather conditions such as heavy rain, high winds, landslides, “acts of god”), organizers may, at their sole discretion, attempt to re-route the course, find an alternative shortened course, or cancel the event. In such a circumstance, no refund can be given.
Organizers reserve the right to cancel the event for reasons including: terrorism, war, public health emergency, epidemic, pandemic, civil unrest, weather conditions, ‘acts of god’.
If the event is cancelled, re-routed or shortened, no refund or transfer to another event will be made.
UPDATING REGISTRATION DETAILS & TRANSFERRING ENTRY/PACKAGE
- Until 30 days prior to the race date, you can update your own registration details, including transferring it to another runner, via the dedicated link sent together in your “Confirmation of Your Registration” email.
- To secure your personal details, you MUST NOT share this link with another person.
- There will be an email sent to the registered/updated email address every time a change is made.
- If you want to transfer your 3-day package to another person, kindly email us at email@example.com for further assistance. The deadline to transfer the package is 30 days prior to the race date.
PREGNANCY DEFERRAL POLICY
If you get pregnant after your registration date and choose not to participate in the event, you can choose to:
(1) Transfer the entry to another runner, free of charge and at least 30 days before the race day. Please follow the instructions in your confirmation email.
(2) Request to postpone the entry up to 2 years as below:
- Submit your request and proven confirmation of pregnancy (medical certificate) to firstname.lastname@example.org at least 30 days before race day. The organizer may require additional proof of pregnancy and reject a deferral request if the documentation verifying pregnancy is deemed insufficient.
- Advise us by email at least 30 days before the race day of the new event to have your registration confirmed; the package, if included, is subject to availability.
- The entry can only be deferred to one of the subsequent editions of the same event within 2 years.
- If the runner is pregnant again for the deferral year, a second deferral is possible but must still be within 2 years from the original race date.
- If an entry is a charity or invitational entry, it is not possible to defer. Please contact the charity directly for other options.
- If the runner decides to withdraw anytime between receiving deferral confirmation and 30 days before the new race day, the “50% refund” policy will be applied.
- To change distance, a VND 450,000 (~USD 20) administration fee must be paid.
- Participants who wish to change to a longer distance must also pay the extra amount for the new distance.
- No refund is available if changing to a shorter distance.
- No change of distance within 1 month (30 days) prior to the race date or after sold out.
- Changing distance to 10km policy: VND 450,000 (~USD 20) admin fee must be paid. Full refund of the price difference for changes 3 months (90 days) or earlier prior to the race date. Refund 50% of the price difference for changes within 3 months to 1 month (90 to 30 days) prior to the race date.
*To change your distance, kindly email us at email@example.com for further assistance.
- Entrants to 21km, 42km and 70km must be at least 18 years old on race day.
- Entrants to 10km must be at least 10 years old on race day.
- For 10km entrants under 16 years old, parents/guardians must sign the consent form for race pack collection. Race entrants under 16 must run along with the guardian.