Terms and Conditions
CANCELLATION / WITHDRAWAL POLICY
Entries cannot be transferred to subsequent years in any cases.
No cancellations are accepted without confirmation by email from the organization team.
‘Total payment’ refers to the amount paid for one individual runner, including the race entry fee and the package (if booked).
Full refund: You can get refund of the total payment minus VND 1,150,000 (~USD 50) administration fee if you advise us and confirm by email 3 months (90 days) or earlier prior to the race date.
50% refund: You can get 50% refund of the total payment if you advise us and confirm by email within 3 months to 1 month (90 to 30 days) prior to the race date. For total payment less than VND 2,300,000 (~USD 100), you can get a full refund of the total payment minus VND 1,150,000 (~USD 50) administration fee.
No refund: No monetary refund if you advise us less than 1 month (30 days) prior to the race date or do not show up at the race.
Please email us at email@example.com.
In the case that the event course is – in the opinion of the event organizers – unsafe (for example due to weather conditions such as heavy rain, high winds, landslides, “acts of god”), organizers may, at their sole discretion, attempt to re-route the course, find an alternative shortened course, or cancel the event. In such a circumstance, no refund can be given.
Organizers reserve the right to cancel the event for reasons including: terrorism, war, public health emergency, epidemic, pandemic, civil unrest, weather conditions, ‘acts of god’.
If the event is cancelled, re-routed or shortened, no refund or transfer to another event will be made.
- To change distances, a VND 450,000 (~USD 20) administration fee must be paid.
- Participants who wish to change to a longer distance must also pay the extra amount for the new distance.
- No refunds are available if changing to a shorter distance.
- No change of distance within 1 month (30 days) prior to the race date or after sold out.
- Changing distances to 10km policy: VND 450,000 (~USD 20) admin fee must be paid. Full refund of the price difference for changes 3 months (90 days) or earlier prior to the race date. Refund 50% of the price difference for changes within 3 months to 1 month (90 to 30 days) prior to the race date.
UPDATING REGISTRATION DETAILS & TRANSFERRING ENTRY/PACKAGE
- Until 30 days prior to the race date, you can update your own registration details, including transferring it to another runner, via the dedicated link sent together in your “Confirmation of Your Registration” email.
- To secure your personal details, you MUST NOT share this link with another person.
- There will be an email sent to your inbox every time a change is made.
- If you want to transfer your 3-day/4-day package to another person, kindly email us at firstname.lastname@example.org for further assistance. The deadline to transfer the package is 30 days prior to the race date.
- Entrants to 21km, 42km, 70km and 100km must be at least 18 years old on race day.
- Entrants to 10km must be at least 10 years old on race day.
- For 10km entrants under 16 years old, parents/guardians must sign the consent form HERE for race packet collection. Race entrants under 16 years old must run along with the guardian.
- Intentional littering will result in disqualification from the event.